• Help Desk | Toll Free : 1800-419-7549 / info@bsnleprocurement.com

FAQ's

GENERAL SECTION
1 . What is E-Procurement System ?

E-Procurement System is a process of procuring the items electronically using the internet. It Covers full life cycle of purchasing (from indent to receipt of goods).This facility drastically reduces the process cycle time and reduces most of the indirect costs and enhances transparency in procurement. E-tendering/E-Auction/ RFX Management are integral part of e-procurement process.

2 . How do I enroll myself in e-Procurement portal ?

For same, Enter e-Procurement portal https://www.bsnleprocurement.com Click on "Bidder Registration" link. Fill up all the relevant information and click on the Register button. After registration , you will get confirmation mail and SMS on registered E-Mail ID and mobile no.

3 . How do I log on to e-Procurement portal once I get registered ?

Once your user ID has been created, you can login using the registered E-Mail ID and password on the home page and login to the portal.

4 . Can I update my profile information ?

Yes. You can update your profile information under the "My Profile" link. 

5 . How much should I pay as a registration fee and How long is my registration valid ?

Registration fees depends on your department and how long registration will be valid (one year or two years) also depends on your department. 

6 . Is the password secured ?

The password is encrypted at the database level. As a part of the security policy, we advise you to change the password frequently. 

7 . How do I change my password ?

When you log in to the e-Procurement portal, go to Profile link for password change. You can change your password by clicking on "Change password" option available. The changed password will be valid for the next logins. 

8 . How can I retrieve my lost password ?

There is a Forgot Password link, fill the required details and you will get your new password on your registered e-Mail ID.

9 . Is my information secure on e-Procurement portal?

The information provided by you is 100% secure. It is only used by the respective department for the purpose of evaluation. 

10 . In which account the payment shall be refunded ?

The amount shall be credit to the same account from which the transaction was made. 

11 . How will my duplicate transaction be refunded ?

Your transacted amount shall be refunded and credited within 7 working days. If the amount has not credited in your account within 7 days, please contact our helpdesk on 0755-4078648 or you can email the following transaction details (Transaction Number, Bank Statement, Tender Number) on  support[at]bsnleprocurment.com after tender opening or tender cancellation. 

1 . What is a Digital Signature Certificate ? Why it is required on the eProcurement portal ?

A digital signature is an electronic signature that can be used to authenticate the identity of the sender of a message or the signer of a document and to ensure that the original content of the message or document that has been sent is unchanged. Digital signatures are easily transportable, cannot be imitated by someone else, and can be automatically time-stamped. A digital signature can be used with any kind of message, whether it is encrypted or plaintext. As per the Indian IT Act, 2000 use of the valid digital certificate is mandatory for any e-Tendering portal. For more please visit www.cca.gov.in 

2 . What is E-token ?

E-Token is a hardware mechanism used for password authentication via using identity management technique and provides hacking problem solution to the user. It looks similar to a pen drive and fixes in the USB port of the computer.

3 . How do I get a valid digital certificate ?

You can get a valid digital certificate from any of the certifying authorities being authorized by the government of India and also their registered vendors.

4 . How much time is required for the new DSC to be recognized by the eProcurement portal ?

DSC mapping (Signing and Encryption certificate)process is an immediate process, which takes few minutes on the portal. 

5 . Do I need Digital Signature Certificate during registration process ?

Yes, Digital Signature Certificate of Class 3 categories issued by an Indian Certifying Authority (CA). 

6 . How do I update my new digital signature certificate to my User ID ?

For same, you have to re-map your new DSC (Signing and Encryption certificate). 

7 . Can I use the same DSC in enrolling for more than one login ID in the same site ?

No. DSC mapped once with one account can not be used in any other account. 

1 . How to view/download Tender documents without logging into the system ?

For same, you have got the LIVE TENDER option on the home page of the portal; here all LIVE tenders have been listed. You may click on View Details to see all the details related to the tender. 

2 . What is the maximum size of a file that can be uploaded as a bid document in a packet in the eProcurement portal ?

The maximum size of a file is 10 MB that can be uploaded as a bid document in a packet in the e- procurement portal. And file type support PDF, XLS, XLSX, DOCS, DOCX,PNG,JPEG,CDR,DWG only.

3 . Can bids be modified/withdrawn ?

The e-Procurement system allows the bidders to modify and bidders having the option to resubmit their bid documents before the Bid submission end date. The user can withdraw their bid by clicking on option BID WITHDRAW before end date and time of Bid submission of the tender.

4 . How do I check the opened tenders ?

In your DASHBOARD, you have the option of opening details. All the opened tenders are listed here in which you have participated (Bid Submitted). You can see the Price bids of all the shortlisted bidders. 

5 . How to submit tender document fees ?

You may submit tender document fees online, via Net Banking, Debit Card, Credit Card, and IMPS only. 

6 . How do I confirm that my tender is submitted successfully ?

On successful completion of final submission of a tender, the systems showed with icon ✓ (Green Tick Mark) all envelopes have been submitted. 

1 . How do I contact the procurement team for any query related to Online tendering process ?

e-Procurement Helpdesk can be reached through below mentioned ways Through telephone: Toll-free landline - 1800 419 7549, 075504078648 & Through Email:  support[at]bsnleprocurment.com 

2 . What if my queries/Issues are not resolved through Helpdesk ?

If by any chance the issues or queries are not resolved by the Helpdesk associates then send your queries or problem on support[at]bsnleprocurment.com